Many policymakers and organisations talk about digital inclusion: a means to empower citizens through access to and use of ICTs such as the internet. But can such an abstract concept be measured? Where do metrics and indicators fall short in global digital inclusion efforts?

This report looks at existing digital inclusion metrics and indicators from around the world in order to identify patterns, commonalities, variations and gaps – especially in the context of improving the measurement of digital inclusion of marginalised groups.

Based on this analysis, the report proposes an updated global framework to measure digital inclusion with a new set of indicators as well as recommendations on how policymakers can put the proposed framework into action.