Governments around the world are looking to emerging technologies like blockchains and artificial intelligence to create more efficient, cost-effective and secure public services. Yet deploying these systems comes with many risks, and often happens much faster than any government’s ability to fully understand, use, and regulate it. This report by the Digital Future Society Think Tank explores the challenges and opportunities of deploying emerging technologies in a public service context. With real-life cases from Estonia to Uruguay and imagining possible futures in 2030, discover 14 action-oriented ways policymakers can act now to ensure public services powered by emerging tech remain inclusive and equitable.
“We think that we save money and staff with new technology, but it is not always the case…”
Public administrations around the world are already using automated decision-making systems and distributed ledger technologies for purposes with significant societal impact such as border control, healthcare, housing allocation, crime prevention and welfare management.